Creating a Culture of Quality

What does it take to create a culture of quality? It’s much more than endorsing a set of quality assurance standards. Who are the people, and what are the supports, policies, processes, and facets of institutional culture that drive online course quality assurance implementation? In this session, we’ll share and examine the research gathered from a mixed-methods study. The approach employed included a survey about these facets of institutional QA implementation and optional follow-up interviews.