As the population of online and hybrid learners steadily increases among higher education institutions, so does the need for student-centered services that promote learner success. Heeding this call and continuing its legacy of educational access for all, a mid-size, southern HBCU recognized the need to develop academic and student support networks reliable enough to serve as a standard for quality support yet flexible enough for personalized learner success. This session investigates an HBCU's research-based efforts to meet QM HE Rubric General Standard 7 and promote online learner support with the whole student in mind. Specifically, session participants will explore how the institution's Extended Studies unit restructured its organizational model and retrained its staff to guide learners from their first expression of interest to placement in their chosen careers. This session will also illustrate the development of a collaborative network of institutional offices and personnel that have been mobilized to support the intellectual, psychological, physical, and spiritual needs of the institution's online learners who represent diverse abilities, gender expressions, socio-economic, geographic, and cultural backgrounds. Moreover, attendees will explore how the institution's approach to online and on-campus course design was reimagined to integrate learner support elements throughout the course shell and infuse these best practices into course delivery.
Heeding this call and continuing its legacy of educational access for all, North Carolina Central University recognized the need to develop academic and student support networks reliable enough to serve as a standard for quality support yet flexible enough for personalized learner success. Join us during this highly engaging session as we investigate NCCU's research-based efforts to meet General Standard 7 and contribute to online learner support with the whole student in mind.
