In this session, participants will learn about the quality assessment review process used at Western Governors University to evaluate the quality of objective and performance-based assessments, which are used as sole indicators of student competence. The convergence of the three key teams of program management, performance feedback, and psychometrics has resulted in a continuous improvement model shared by diverse units. Identifying assessment priorities is often a challenge in educational organizations. The goals of meeting students' needs and safeguarding quality products and services, all within timely and often continuous time frames, affect institutions at all stages of development. The first step in this process relies on the ability to identify problems and organize them by actionable characteristics. The identification of all existing problems with an organization's assessments can be a daunting task. Simply listing them all may be frightening, but working with stakeholders to determine selection criteria allows that list to be managed and minimized. Creating a shared vision for the process empowers everyone involved to engage in meaningful steps to improvement.
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